Frequently Asked Questions

Yes, our food is halal. Our Central Kitchen has been certified Halal. Currently, 6 out of our 15 outlets have received Halal Certified, and the other outlets are pending Halal certification. For the stores pending certification, we wish to ensure everyone that all our ingredients and food preparations follow the Halal Food Regulations and are indifferent with any other outlets. We assure all customers that our ingredients are all Halal-certified.

Our opening hours vary with every branch. Check our US PIZZA store locations and operation hours.

Our stores are located around Penang, Kedah, Klang Valley, and recently Johor. Please refer to the Store Location page to find the exact locations.

No, we are a local brand that started 22 years ago in Penang. Recently, we have started expanding to Klang Valley and Johor.

If you have additional questions, we appreciate any feedback and would like to address any concerns you may have. Do drop us a line by filling in our Contact Us page and someone will contact you shortly.

No. At the moment, US Pizza has limited delivery areas only.

Our delivery hours vary depending on the store location. Please refer to the ‘Store Information’ tab in our DELIVERY section on the top right to find out the exact time for each store.

We maintain a 60 minute Delivery Commitment which begins from the time our Customer Service Centre verifies your order.

If your address does not show up, kindly head over to the Contact Us section and leave us a message. You can also email us directly at info@uspizza.my.

Yes, you can pick them up yourself. Please refer to the ‘Store Information’ tab in our ‘DELIVERY’ section at the top right for more information.

Yes, our menu is all Halal. We fully understand the dietary needs of Muslims and take care in preparing our food. All ingredients and cooking methods used at US Pizza are Halal certified.

Yes, the pricings are the same across all outlets.

Certain items on the menu are subject to change based on seasonality and availability.

Yes, we do! Other than our pizzas, we do sell pasta, salad, chicken wings and dessert too.

Opt for our Veggie Lover Pizza (spicy and non-spicy variants available) or our fruit pizzas.

Your order’s total cost includes the price of the item as well as the delivery fees. The fees help pay our riders and continue to provide the best service.

We always have promotions running. Kindly check out our All Time Deals, Half & Half and X-Meal to get the best pizza deal in town.

At the moment, our payment methods include: 1. Cash on Delivery, 2. Online Payment.

Once you made your order, a confirmation email will be sent to your email address that you provided for registration. Kindly check your “Spam” or “Junk” folder to make sure our email has not been filtered out.

There is strictly no refunds, exchange, cancellations or amendments applicable once payment is processed and completed online.

Customers may use more than one online coupon per order, subject to terms and conditions.

Yes, the minimum delivery order is RM 25 or depending on the coverage area.

It is absolutely safe. If you are undergoing complications, head over to the Contact Us section and message us your issue. You can also email us directly at info@uspizza.my.

Yes, you can. Head over to our Events and Gatherings page and kindly contact us at info@uspizza.my.